FREQUENTLY ASKED QUESTIONS

Does Smallcakes Snellville only serve cupcakes?

We are a Cupcakery and Creamery. We bake 12 to 15 different cupcake varieties fresh daily and serving a minimum of 8 ice cream flavors daily made by us in store. In addition, you can find cookies and brownies bowls daily. Our menu includes over 300 rotating flavors of cupcakes and we regularly add exciting new flavors. For daily flavor offerings, please refer to the menu HERE or on facebook or instagram @smallcakessnellville . In addition, we serve a variety of specialty/seasonal beverages such as milkshakes, coffees, lemonades, etc.

Just how big are your gourmet cupcakes?

SmallCakes cupcakes are quite large and depending on the frosting, toppings, and flavor, these cupcakes range from 4oz to 1/2 pound.

Do you only offer one size of cupcakes?

No, we also offer mini cupcakes. Signature Flavor mini cupcakes are available by 24 hour advance pre-order only. The minimum order for minis are two dozen.

How much notice do you need for an order for cupcakes?

Typically we require at least 24 hours in advance for a Signature Flavor cupcake order. Large quantities (5 dozen +) or additional customization require additional time.

How do I place an order for cupcakes? We bake 12 to 15 different cupcake varieties fresh daily to have available at our shop. You may order Signature flavors online, by phone and in-store.  Payment is required secure the order. Signature flavors are available for pick-up in 24 hours. Special flavors are available based on our planned menu. Custom cakes availability varies.

If you'd like a Special flavor (i.e. Strawberry - only offered on Saturdays) on a different day than the menu, a minimum order of one dozen is required.

What are your Signature Flavors?

Click HERE to see our menu.
Red Velvet – Red Velvet w/ Pecans – Birthday Cake  – Caramel Crunch – Choco-holic – Vanilla n' Chocolate – Pink Vanilla – Lemon Drop – Peanut Butter – Chocolate Cream – Wedding Cake (almond) – Hot Fudge Sundae –  Cookies n' Cream.

 

At the beginning of each month, we choose additional special flavors and add holiday flavors accordingly.

How do I place and order for custom cakes?

Custom cakes require a minimum of 10 days notice depending on design complexity. You must send an inquiry with detailed info (images are helpful). We will contact you within 2 business days via email with availablity and pricing. After confirming your request, you will receive an invoice to secure scheduling. Your order is not scheduled until your invoice is paid. Pick-up times are limited, therefore immediate payment is recommended to secure your desired date. Unpaid invoices are subject to cancellation based on availability.

 

How do I cancel an order?

Please contact a store manager via phone or email for cancellations. All payments are non-refundable if cancelled within 48 hours of order date. 

How should I store my cakes?

Our cupcakes will remain fresh and moist for 2 to 3 days if stored at room temperature in our box or an air tight container. Refrigeration may cause the cake or cupcakes to dry out. DO NOT store in high heat temperatures, your frosting will melt.

Do you offer Keto, Vegan, or Dairy/Sugar/Gluten Free Cupcakes?

At this time we are offer Gluten Free-Friendly cupcakes every Thursaday in-store. They may also be ordered with a 24 hour notice, minimum one dozen gourmet-size and two dozen mini-size.

Is your store a nut/gluten/dairy free environment?

While we offer gourmet cupcakes without nuts and/or gluten, all of our desserts are made fresh every day in the same kitchen. Though safety and sanitation are of the utmost importance to us, the potential for cross-contamination does exist. Our kitchen regularly prepares items with peanuts, tree nuts, nut oils and butters, and gluten, and therefore, cannot be certified as a nut-free or gluten-free product

Does SmallCakes offer price breaks for large volume orders?
Yes, we do offer various pricing on our cupcakes. Discounts start at our Four Pack.

One Cupcake: $3.75
Regular Dozen: $36.50 of any cupcakes of your choice (That's two cupcakes FREE!)

For corporate accounts or large events please give us a call to discuss pricing and program details.

Does SmallCakes Cupcakery provide options for corporate accounts?
Corporate accounts are available, please contact us for details. We are open to creating ways to work with your business.

Are you hiring?
We are always on the lookout for experienced team members for our bakery, retail locations. Please email us if you are interested in a career with us. Also check www.indeed.com for active listings.

How can I request donations or sponsorship for my charitable organization?

Please submit your request by filling out the Contact Us form available on our website.  Please make sure to include a description of your charity or organization in the message section of the Contact Us form. A representative will review your request and contact you if a decision is made to donate to your charity or organization.

1350 Scenic Hwy Suite 824 | 770-864-1984 | © 2017 Smallcakes Snellville

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